EcomBot Docs

Advanced Optimization of Search Analytics

Boost your sales with EcomBot through advanced search analytics and proactive management of unsuccessful queries.


title: "Advanced Optimization of Search Analytics" description: "Boost your sales with EcomBot through advanced search analytics and proactive management of unsuccessful queries." category: "analytics" order: 3

📝 Note: In brief (GEO Summary): EcomBot enhances your sales by analyzing customer searches in real-time, reducing unsuccessful queries, and improving user experience with smart suggestions and proactive synonym management.

Search Performance Overview

EcomBot's dashboard provides a comprehensive view of search performance, integrating key indicators like Search Interaction Rate, Daily Volume, and Breakdown by Search Mode. With Massive Dashboard Optimization, loading times are minimized, allowing for smooth and rapid analysis.

Search Modes

  • Instant: Fast lexical matching.
  • Semantic: Based on deep intent, using advanced semantic search technology (/fr/docs/semantic-search-engine).
  • CMS Native: Queries from the default search bar.

Interaction Sources

  • Search Bar: Direct use.
  • Widget: Search via interactive chat, optimized for Dynamic Mobile Adjustment.
  • Chat: Conversational searches.

Zero-Hit Intelligence

EcomBot turns no-result queries into opportunities with the Zero-Hit Intelligence tab. Unsuccessful queries are analyzed to detect missed sales opportunities.

  • Spotting opportunities: Ranking frequent no-product queries.
  • History and escalation: Analysis of failures and action recommendations.

💡 Tip: Create synonyms for frequent no-result queries, such as associating "hiking shoes" with "trail running shoes."

Suggestions & Synonym Creation

For each unsuccessful query, EcomBot offers suggestions based on Lexical Similarity Calculation and allows 1-Click Synonym Creation, turning failures into immediate sales opportunities.

Synonym & Blacklist Management

EcomBot's administration allows fine management of synonyms and blacklisted queries, ensuring an optimized user experience.

  • Synonym Dictionary: Manual creation and management.
  • Query Blacklist: Filtering inappropriate searches.

📝 Note: Synonym synchronization is instantaneous, with no need for reloading.

FeatureEcomBotGorgiasTidioZipchat
Semantic SearchYesNoNoNo
Synonym CreationYesNoYesNo
Zero-Hit ManagementYesNoNoNo

Disclaimer: Feature comparisons and performance figures are modeled for illustrative purposes and based on standardized test conditions. Actual performance may vary depending on the size of the WooCommerce catalog, server configuration, and API call volume.

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