Centre d'Aide & Documentation
Découvrez comment maximiser le ROI de votre boutique avec EcomBot. Explorez nos guides pour maîtriser chaque fonctionnalité.
Getting Started
What is EcomBot?
Discover how EcomBot acts as an autonomous sales agent to increase your e-commerce revenue.
WooCommerce Plugin
Technical installation and operation of the WooCommerce connector.
Tutorial: Getting Started with EcomBot
The essential steps to install, synchronize, and launch your AI chatbot successfully.
Security & SaaS Architecture
Discover how EcomBot ensures the isolation of your data, the security of your e-commerce infrastructure, and its GDPR compliance.
AI Training
Knowledge Base & AI
Optimize AI responses with the RAG engine and Eager Retrieval.
Product Synchronization
Discover the Hybrid Sync architecture to keep your catalog up-to-date in real time.
AI Sales Guidelines (Cross-Selling)
Define contextual cross-selling rules and global AI instructions targeting specific categories or SKUs.
Long Documents (Agentic RAG)
Import your Terms & Conditions and manuals as PDF or Text. The AI will dynamically consult them on demand.
Promotional Offers
Configure global or targeted promotional offers that the AI will proactively suggest to maximize your conversions.
Semantic Search Engine
Discover how EcomBot uses vector search (pgvector) to understand your customers' intent and dynamically filter your products.
Chat Settings
Proactive Features
Inactivity Detection (Proactive Assistance)
How to configure and understand the proactive assistance of your chatbot.
Magic Closing & Cross-Selling
How the AI Agent closes sales by directly adding products to the cart and suggesting complementary items.
Intelligent Product Recommendations
Increase your average order value with automated, context-aware AI product recommendations.
Conversations & Analytics
Conversations History
Understand how EcomBot captures, stores, and manages user sessions for continuous context.
Dashboard & Metrics
Technical decoding of the performance metrics and engagement of your EcomBot chatbot.
ROI Dashboard
Discover how Server-to-Server tracking works to accurately measure your generated revenue.
Customer Journey Tracking & Identification
Discover how EcomBot tracks your visitors' purchasing journey and automatically identifies them to enrich your conversations.