Welcome to this step-by-step guide. This tutorial is designed to walk you through the initial configuration of EcomBot so that your virtual sales agent is ready to generate revenue as quickly as possible.
Step 1: Install the EcomBot Plugin
The first step is to connect your store to EcomBot's artificial intelligence. If you use WooCommerce, installation is a breeze.
- Download the official plugin from your EcomBot dashboard.
- Install it on your WordPress store via Plugins > Add New.
- Enter your Project ID and Secret Key.
đź“ť Note: For more technical details, consult the detailed documentation on the WooCommerce Plugin.
Step 2: Synchronize the Catalog
Once the plugin is activated, EcomBot needs to "learn" the products you sell.
- EcomBot will run an initial background synchronization to import your products, variations, and prices.
- Make sure the operation was successful by checking your products page in the EcomBot admin area.
Learn more: Product Synchronization.
Step 3: Define the Knowledge Base
This is the most crucial step to prevent the bot from giving incorrect information (hallucinations). Before enabling it publicly, you must teach it your business rules.
- Go to the Knowledge Base tab in your EcomBot dashboard.
- Add entries for:
- Your Return Policy (e.g., "Returns are free within 30 days").
- Your Shipping Fees (e.g., "Free shipping on orders over €50").
- The Contact details of your customer support.
- Configure the Persona Limits: tell it how to behave (e.g., "You must never grant a discount").
Learn more: Knowledge Base & AI.
Step 4: Activate Proactive Assistance
Your bot is ready, but if it remains hidden, it won't generate sales. Activate Proactive Assistance (Exit-intent or inactivity timer) so the bot opens automatically if a visitor seems to hesitate.
Learn more: Proactive Assistance.
Ready to go further? Discover how to Optimize Conversion!