The Conversations tab does more than just display raw logs. It reflects EcomBot's ability to maintain an ongoing sales context with your customers, much like an in-store salesperson recognizing their regular clients.
Session Persistence (Memory)
Unlike basic chatbots that lose all history upon a page refresh, EcomBot uses a robust session mechanism.
- Context Continuity: If a customer asks a question about a product on Monday and returns to your site on Wednesday, the chatbot will "remember" the products discussed.
- Data Security: Conversations are securely stored (encrypted) and linked to a unique
session_idstored locally on the visitor's device, ensuring privacy standards without relying on intrusive third-party cookies.
Identity Resolution
EcomBot performs identity resolution seamlessly:
- Logged-in Customers: If the customer is logged into their account on your store (e.g., WooCommerce), the plugin silently passes their name, email, and metadata (such as Lifetime Value) to the widget.
- Guest Mode (Checkout): Even if the customer is not logged in, as soon as they enter their details on the checkout page, EcomBot captures them and retroactively links them to their session.
- History Sync: As soon as a conversation begins or an identity is detected, it is automatically linked to this customer. You will see their name appear in your history logs.
- AI Personalization: The AI Agent reads this information before replying (Eager Context). If it is a recognized prospect or high-value customer, the AI will address them by their first name, drastically increasing conversion.
Analytics for Improvement (Anti-Hallucination)
Reading the history serves a strategic purpose:
- Zero-Hits Detection: Identify moments when the AI was unable to answer ("I'm sorry, I don't have that information...").
- This is your immediate cue to add this information to the Knowledge Base tab. Once added, the AI instantly assimilates it, making the error impossible to reproduce.
- Objection Analysis: Read logs right before a cart abandonment to identify purchasing barriers (e.g., shipping costs, quality doubts) and fix them directly on your site.
Inbox Management (Read Status)
For merchants handling a high volume of interactions, the Conversations tab acts as a true inbox:
- Read Indicators: New conversations (or those with unread messages) are highlighted with an indicator dot.
- Bulk Actions: You can select multiple conversations and mark them as read with a single click, helping you maintain a clean dashboard (Inbox Zero).
- Dynamic Filters: Counter badges adjust in real-time, optionally excluding ignored proactive messages so you can focus solely on genuine customer interactions.